Why You Should Choose Instrument Choice!

Instrument Choice is Australasia’s leading independent supplier of scientific instruments to educational institutions, industry and the public. Our phenomenal success is built upon 5 promises that guarantee you will find the device you need, at the best possible price, be confident to set-up and operate your equipment for your specific application, and you’ll be delighted having chosen Instrument Choice.

Customer Promise #1 - 30 Day Money Back Guarantee + Free Returns

Orders Under $2000

You can return any order under $2000 (ex GST) within 30 days of purchase if the product is in new condition, in the original packaging (which must be in the original condition). We'll even pay for the return delivery!

There are three simple steps that you and Instrument Choice need to follow to ensure you’ll be satisfied:

Step 1: If you change your mind or your selection is not the right product for your application all you need do is call us on 1300 737 871 to let us know, and then complete the easy returns form at this link.

Then it’s over to us.   

Step 2: Instrument Choice will then arrange and pay for the delivery of your purchase back to our warehouse. We’ll then check to make sure it is undamaged (in original condition) and sent back within 30 days of receiving your order (with the completed returns form).

Step 3: Finally, Instrument Choice will refund you the full costs, or if you choose, you can exchange the item (or items) for a more suitable product(s). Refunds are processed within 15 days of receiving the goods in our store.

Don't forget, every product Instrument Choice stocks is supplied with a manufacturer’s warranty. If the product is faulty or does not work as specified, we will fix the problem. See our warranty page for more information.

For orders over $2000 (ex GST)

Instrument Choice customers can still return larger orders if you change your mind. As most of these items are ordered in especially for you there will be a 25% restocking fee.

Again, we offer three simple steps fulfil our 30-Day Money Back Guarantee and Free Returns:

Step 1: If you change your mind or your selection is not the right product for your application all you need do is call us on 1300 737 871 to let us know, and then complete the easy returns form at this link.

Step 2: Instrument Choice will then arrange and pay for the delivery of your purchase back to our warehouse. We’ll then check to make sure it is undamaged (in original condition) and sent back within 30 days of receiving your order (with the completed returns form).

Step 3: Finally, Instrument Choice will refund you the costs (less the 25% restocking fee), or if you choose, you can exchange the item (or items) for a more suitable product(s). Refunds are processed within 15 days of receiving the goods in our store.

Again, don't forget, every product Instrument Choice stocks is supplied with a manufacturer’s warranty. If the product is faulty or does not work as specified, we will fix the problem. See our warranty page for more information.

30 Day Money Back Guarantee + Free Returns Success Story

Recently, Elise from Monash Institute of Cognitive and Clinical Neurosciences (Monash University) purchased a light meter from Instrument     Choice without speaking to a team member. Some days later our staff noticed Elise’s order and were concerned she had purchased the wrong light meter for her application and that her budget would be wasted.

An Instrument Choice scientist reached out to her. Within moments of chatting our concerns were confirmed, and it was apparent that Elise was stressed about her purchase. Our team member assured her that she could take advantage of our 30-Day Money Back Guarantee and adjust her order. Our scientist then helped her carefully select a meter that was right for her application, that offered the degree of resolution and accuracy required. Instrument Choice then arranged for her initial purchase to be returned and her replacement meter to be sent – all at no cost to the client!

See Instrument Choice’s website to learn about our Money- Back Guarantee

Customer Promise #2 – Quotes Within 1 Hour

Instrument Choice Scientists can provide comprehensive quotes that will satisfy your purchasing procedures within a 1-hour period. This ensures urgent customer purchases can be fulfilled on time and makes it particularly easy to compare different solutions where your ordering requirements may require the input of an expert.

Instrument Choice requests such requests for quotes be provided in writing. For the convenience of our customers, this can be done via our website.

Quotes Within 1 Hour Success Story

A University of NSW researcher contacted Instrument Choice using our “Quotes within 1 Hour” form. He needed an urgent quote to meet an end of financial year ordering deadline. Our scientist responded with a quote within 20 minutes that specified the order price, lead time once ordered and confirmed automatic approval for a 30-day account (an Instrument Choice policy for universities). The quote was accepted by the uni’s procurement department and a purchase order raised in time to meet the end of year deadline.

See Instrument Choice’s website for more information

Customer Promise #3 – Support of a Qualified Scientist

Every member of Instrument Choice’s customer service team is an experienced, helpful, qualified, friendly scientist! Our comprehensive in-house training ensures we understand each scientific instrument we sell. Instrument Choice scientists provide fast and accurate assistance (3 Business Hour Reply) together with the best possible advice before, during and after your purchase.

All inquiries are welcome, whether you are doing your scientific instrument research, not sure about any scientific instruments you need, need to know where to find what you’re looking for, want to know how to appreciate the differences between similar scientific instruments, how any scientific instruments can be used for different applications,how to discern which device may best match your specific requirements - and where relevant, what information you need for your purchasing department.

Under our lifetime unlimited email and online after sales support program, after you have made your purchase, we can assist you in learning how to use your device and set up any tests you need to run – all at no charge to you! Should your purchase not meet your expectations, our team will help you replace or return it!

Support of a Qualified Scientist Success Story

Simon from CMH Agri, an agribusiness client, contacted an Instrument Choice scientist with a need to acquire a meter to measure the salinity of bore water. He was advised to measure salinity using parts per million (ppm), whereas the client was familiar with measuring in µS/cm. Instrument Choice recommended a meter that was able to measure ppm. Our Scientist explained why ppm was more accurate, the correlation between the two measuring scales and the simple formula required to make the necessary conversion. The happy client was left with a complete understanding of their measurement requirements, received the right product for their application and was able to successfully acquire the data they needed.

Speak to a scientist via our telephone helpline, email (3-hour turnaround) or live chat.

Customer Promise #4 – Satisfaction Guarantee

As scientists, Instrument Choice team members understand how frustrating, time-consuming and at times, how mission-critical it can be to get the right piece of scientific equipment for a specific application, within budget and time limitations. Instrument Choice is here to help, and we strive to ensure you will be satisfied with your experience when dealing with us.

On rare occasions, however, it may be difficult to meet our own high standards. For example, we may not stock a specialised product or model that you may need. Should this occur an Instrument Choice scientist will offer to help you track down your product at no expense to you. On other occasions, factors may conspire to frustrate Instrument Choice team members in meeting a request.

Satisfaction Guarantee Success Story

Chris from Fulton Hogan called Instrument Choice frustrated that his order hadn’t arrived. While the order had been dispatched 2 days prior, it still hadn’t reached his workplace. The scientific instrument was needed the following day to complete a job! The Instrument Choice team contacted the courier. The delivery was returned to the depot due to an incomplete delivery address. Instrument Choice reconfirmed the address with Fulton Hogan, and then arranged for the order to be collected from the depot and delivered to the client by a local courier on the same day!

If for any reason, you find yourself frustrated or unhappy having dealt with Instrument Choice please contact us! We will do everything within our power to resolve any issues.

Customer Promise #5 – Free Express Delivery Over $100

Instrument Choice offers a wide selection of Free Delivery options within Australia and New Zealand for small and bulky items. We are constantly reviewing delivery options and seek the fastest, safest, most economical service.

At present, delivery options include truck, courier and Australia Post. Free Express Delivery times vary from 2-5 business days in Australia and 2-7 business days in New Zealand, depending on the type of article despatched

We also offer overnight and specialised delivery options (e.g. for batteries) with the addition of a modest $15 surcharge.

Free Express Delivery Over $100 Testimonials 

Here’s some examples of the feedback Instrument Choice receives from its customers each day:

“Exactly the equipment that I wanted. delivered quickly, fitted and worked a treat” - Geoff, West Australia Treasury Corporation 

"Ultra fast processing of order and fast delivery. Excellent updates on progress of order." Sharon, Dermcare Vet  

"Simple process to purchase, products delivered on time, kept me in the loop at all times." John, Pact Group 

“Package arrived the day after I ordered it - exceptionally prompt delivery.” Danielle 

“Free next day delivery is amazing, actually comes the next day!!” - Rohan 

“The time to dispatch was quick. There were delivery options, both of which were very quick. As a new customer, made to feel welcome.” - Allen

"Fast delivery. Quick response to emails and knowledgeable about products." Paul

Check out Instrument Choice’s flexible and cost-effective shipping options